Gaming should remain a pleasure. It should never be seen as a means to solve financial problems or as an escape from emotional stress. We promote a culture of transparency where players are encouraged to monitor their behavior and proactively use the self-protection options available on our platform.
Totosi adopts a zero-tolerance policy towards underage gambling. Access to our services is strictly limited to individuals who are 18 years of age or older. We implement rigorous verification procedures during registration to ensure compliance with Italian laws. We also invite parents to use web filtering systems to prevent minors from accessing gaming content on shared devices.
We offer a complete range of tools integrated into the account settings to allow users to manage their activity independently.
Users can set daily, weekly, or monthly limits on the amount they wish to deposit. This is the most effective method to ensure playing within one's budget. Requests for limit reductions take effect immediately, while requests for increases are subject to a mandatory 24-hour cooling-off period before activation.
In addition to deposits, it is possible to set maximum loss thresholds or time limits for each gaming session. Once the limit is reached, the system will prevent further activity, helping the user avoid impulsive behavior or attempts to recover losses.
If a user feels the need for a short break, they can activate a suspension period (from 24 hours to six weeks). During this interval, account access will be blocked, and no promotional communications will be sent, allowing the player to reset their relationship with gaming.
For cases requiring more decisive intervention, we offer permanent or fixed-term self-exclusion (minimum six months). This action entails the complete deactivation of the account and the inability to reopen it before the set expiration date. During self-exclusion, Totosi adopts every technical measure to remove the user from marketing lists.
It is crucial to monitor one's behavior to identify signs of problematic gaming. Some indicators include:
To ensure that gambling remains a positive activity, we suggest setting a fixed budget before starting, taking frequent breaks, and never gambling under the influence of alcohol or in altered emotional states. Remember that the outcome of gambling is determined by chance and cannot be controlled.
If you feel that gambling is becoming a problem, numerous organizations are available in Italy that offer free and confidential advice. There are national helplines and specialized centers that can provide psychological and practical support to regain control of your life. We strongly encourage anyone in difficulty to seek professional assistance.
Our staff is trained to understand the importance of responsible gambling and to assist users in utilizing our control tools. We constantly review our internal procedures to ensure they are aligned with the best practices for player protection.
This Responsible Gambling policy is periodically reviewed to ensure its effectiveness. Any changes will be reported in this section.